Last Updated: 3 December 2025
Welcome to the website of Brandonama Creatives Private Limited (operating under brand name The Dark Roast Company). By accessing or using this website, and/or placing an order, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
General
These Terms govern your access to and use of our website and services (order, purchase, delivery) offered under The Dark Roast Company.
We reserve the right to modify or update these Terms at any time; changes will be reflected on this page with an updated date.
Product Information & Pricing
We strive to provide accurate product descriptions (ground coffee, instant coffee, organic honey), pricing, images, and other details. However, minor variations (e.g. packaging, colour tone) may occur.
Prices are subject to change without notice. Once an order is confirmed and payment is processed, the price at that time is honored.
Orders & Payment
Orders are processed only upon successful payment via our payment gateway.
We accept major payment methods as listed on the checkout page.
All orders are subject to acceptance by us; we may refuse or cancel any order for any reason (e.g. stock unavailability, error in price, suspected fraud).
Shipping & Delivery
Shipping and delivery will follow our Shipping Policy. Delivery times may vary depending on location and courier availability.
We are not liable for delays due to courier partner issues, natural events, or incorrect address information provided by the customer.
Returns, Refunds & Cancellation
Please refer to our Returns & Refunds Policy for full details.
We do not offer exchanges. Refunds or cancellations are only processed under conditions described in that policy (e.g. defective or incorrect products).
User Conduct & Obligations
You must provide correct, complete, and up-to-date information (shipping address, contact details, payment info) while placing orders.
You agree not to misuse the website or services (spam, fraudulent activity, misuse of content, etc.).
Limitation of Liability
To the fullest extent permitted under law, The Dark Roast Company (Brandonama Creatives Pvt Ltd) is not liable for any indirect, incidental, consequential, or punitive damages arising from use of the website or purchase/use of products.
Our liability to you is limited to the value of the products purchased.
Applicable Law & Jurisdiction
These Terms are governed by the laws of India.
Any dispute arising out of or related to these Terms or your use of the website shall be subject to the jurisdiction of courts in Delhi, India.
Contact Information
Brandonama Creatives Private Limited (The Dark Roast Company)
Address: Ground Floor, 169, DDA Paper Market, Pocket C, Gazipur, East Delhi, Delhi – 110096
Email: info@thedarkroastcompany.com
Phone: +91-93108 95083
Thank you for shopping with us.
