Privacy Policy

Last Updated: 3 December 2025

 

Who We Are
This Privacy Policy describes how Brandonama Creatives Private Limited (operating under the brand name The Dark Roast Company) collects, uses, shares and otherwise processes your personal information when you access or use our website (https://thedarkroastcompany.com), or make a purchase.

By using our website or placing an order, you consent to the practices described in this Privacy Policy.

 

Information We Collect
We may collect the following personal information when you interact with our website or place an order:

• Name, delivery address, billing address, email address, phone number.
• Payment information (card/UPI/other payment instrument), where required to complete your purchase — note we use a secure gateway and do not store full card details ourselves.
• Order history, purchase preferences, and information you voluntarily provide (for example, feedback, support requests).
• Device/browser information (IP address, browser type, operating system), cookies and usage data to help us analyze site usage, improve our service, and provide better user experience.

 

How We Use Your Information
We use your personal information to:

• Process and fulfill your orders (shipping, delivery, payment).
• Communicate with you regarding order status, updates, offers, promotions (unless you opt out).
• Improve and personalize your shopping experience, provide customer support, resolve disputes, and prevent fraud.
• Comply with applicable legal, tax or regulatory obligations.

 

Cookies and Tracking Technologies
We use cookies and similar technologies for analytics, improving website performance and user experience, remembering your preferences during a session, and for marketing/advertising (only with your consent). You may choose to disable cookies — however, certain website features may not function properly in that case.

 

Data Sharing and Disclosure
We do not sell your personal data. We may share data with third parties only when necessary for:

• Order fulfillment (courier partners, payment gateway, logistics providers)
• Legal or regulatory compliance (tax authorities, law enforcement if required)
• Internal business operations (accounting, audits) or other purposes described at the time of collection.

 

Data Security
We follow reasonable security practices and procedures to safeguard your personal information against unauthorized access, use, alteration or disclosure. However, no method of transmission over the Internet or electronic storage can guarantee 100% security — by using our website, you understand and accept this risk.

 

Your Rights
You have the right to request access, correction or deletion of your personal data. You may also opt-out of marketing/promotional communications at any time by contacting us at the email address below.

 

Contact / Grievance Officer
For any questions, concerns or data-privacy requests, please contact:

Brandonama Creatives Private Limited (The Dark Roast Company)
Address: Ground Floor, 169, DDA Paper Market, Pocket C, Gazipur, East Delhi, Delhi – 110096
Email: sandeep@brandonama.com, info@thedarkroastcompany.com

 

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective from the date listed as “Last Updated” above. Please check this page periodically for updates.