Last Updated: 3 December 2025
Shipping Information
Welcome to our online store. At Brandonama Creatives Private Limited (operating under brand name The Dark Roast Company), we aim to provide a smooth and reliable experience for customers ordering our ground coffee, instant coffee, and organic honey. This Shipping & Delivery Policy explains key details regarding shipment of your orders.
Order Processing Time
- Orders are typically processed within 3 business days of receipt (excluding Sundays and public holidays).
- Processing times may vary during peak seasons, promotional periods, or for custom / bulk orders. In such cases, we will notify you about any expected delay.
Shipping Methods
- We offer domestic shipping across India.
- During checkout, you can select your preferred shipping method (standard or expedited, if available).
Shipping Rates
- Shipping charges are calculated based on the weight/volume of items and the delivery location (pincode). These charges will be displayed at checkout before payment confirmation.
Estimated Delivery Times
- Under normal circumstances, most domestic orders are delivered within 3–5 business days after dispatch.
- Delivery times may vary depending on courier service, destination location, and unforeseen events (weather, strikes, etc.).
Order Tracking
- Once your order is shipped, you will receive a confirmation email (or SMS) with a tracking number and link to track delivery status.
Shipping Address & Accuracy
- Please ensure your shipping address is complete and accurate (name, flat/house number, street, area, city, state, pincode).
- We are not responsible for delivery failures, delays or losses due to incorrect, incomplete or inaccurate addresses provided by the customer.
Shipping Delays & Force-Majeure
- While we strive for timely delivery, certain circumstances beyond our control (natural disasters, courier delays, holidays, logistic disruptions) may result in delays.
- In such cases, we will make reasonable efforts to notify you of delays and update your tracking details.
Contact Us
If you have any questions or concerns about shipping or delivery, please contact us at:
Brandonama Creatives Private Limited (The Dark Roast Company)
Address: Ground Floor, 169, DDA Paper Market, Pocket C, Gazipur, East Delhi, Delhi – 110096
Email: info@thedarkroastcompany.com
Phone: +91-93108 95083
